Effective: Jan 2019
This document is an electronic record in terms of the Information Technology Act, 2000 and rules
made thereunder. Further, this electronic record is generated by a computer system and does not
require any physical or digital signatures. This electronic record is published in accordance
with the relevant provisions of the Information Technology Act, 2000 and rules made thereunder.
When we talk about “Platform,” “we,” “our,” or “us” in this policy, we are referring to Sarvasv Technologies Private Limited, the company which provides the Services. When we talk about the “Services” in this policy, we are referring to our online workplace productivity tools and platform. Our Services are currently available for use via a web browser or applications specific to your desktop or mobile device.
Content and information submitted by users to the Services is referred to in this policy as “Customer Data.” As further explained below, Customer Data is controlled by the organization or other third party that created the team (the “Customer”). Where we collect or processes Customer Data, it does so on behalf of the Customer. Such Customer Data may include but not limited to, text data , pictures, videos, edits to messages or deleted messages, business related data, sounds, binary data and other types of files. A user may also choose to enter information into their profile, such as first and last name, job, photo, phone number and other personal details.
If you join a team and create a user account, you are a “user,” as further described in the User Terms of Service. If you are using the Services by invitation of a Customer, whether that Customer is your employer, another organization, or an individual, that Customer determines its own policies regarding storage, access, modification, deletion, sharing, and retention of Customer Data which may apply to your use of the Services. Please check with the Customer about the policies and settings it has in place.
We may also collect and receive the following information:
Cookies are small text files sent by us to your computer and from your computer or mobile device to us each time you visit our website or use our desktop application. They are unique to your account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.
Some cookies are associated with your account and personal information in order to remember that you are logged in and which teams you are logged into. Other cookies are not tied to your account but are unique and allow us to carry out site analytics and customization, among other similar things. If you access the Services through your browser, you can manage your cookie settings there but if you disable some or all cookies you may not be able to use the Services.
This platform sets and accesses our own cookies on the domains operated by us and its corporate affiliates. In addition, we use third parties like Google Analytics for website analytics. You may opt-out of third party cookies from Google Analytics on its website. We do not currently recognize or respond to browser-initiated Do Not Track signals as there is no consistent industry standard for compliance.
We use your information to provide and improve the Services.
We may access and use Customer Data as reasonably necessary and in accordance with Customer’s instructions to (a) provide, maintain and improve the Services; (b) to prevent or address service, security, technical issues or at a Customer’s request in connection with customer support matters; (c) as required by law or as permitted by the Data Request Policy and (d) as set forth in our agreement with the Customer or as expressly permitted in writing by the Customer. Additional information about our confidentiality and security practices with respect to Customer Data is available at our Security Practices.
We use other kinds of information in providing the Services. Specifically:
This policy is not intended to place any limits on what we do with data that is aggregated and/or de-identified so it is no longer associated with an identifiable user or Customer of the Services.
Customer provides us with instructions on what to do with Customer Data. A Customer has many choices and control over Customer Data. For example, Customer may provision or deprovision access to the Services, enable or disable third party integrations, manage permissions, retention and export settings, transfer or assign teams, share features, or consolidate teams or features with other teams or features. These choices and instructions may result in the access, use, disclosure, modification or deletion of certain or all Customer Data.
If you have any questions about your information, our use of this information, or your rights when it comes to any of the foregoing, contact us at [email protected].
In addition, the browser you use may provide you with the ability to control cookies or other types of local data storage. Your mobile device may provide you with choices around how and whether location or other data is collected and shared. We do not control these choices, or default settings, which are offered by makers of your browser or mobile device operating system.
We may share Customer Data in accordance with our agreement with the Customer and the Customer’s instructions, including:
We may share other information as follows:
We may share or disclose Customer Data and other information as follows:
We may disclose or use aggregate or de-identified information for any purpose. For example, we may share aggregated or de-identified information with our partners or others for business or research purposes like telling a prospective Customer the average number of messages sent within a team in a day or partnering with research firm or academics to explore interesting questions about workplace communications.
We take security seriously. We take various steps to protect information you provide to us from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the information we collect, process and store, and the current state of technology.
To learn more about current practices and policies regarding security and confidentiality of Customer Data and other information, please see our Security Practices; we keep that document updated as these practices evolve over time.
Our Services are not directed to children under the legal adult age of the applicable country. If you learn that a child under the legal age has provided us with personal information without consent, please contact us immediately.
We may change this policy from time to time, and if we do we will post any changes on this page. If you continue to use the Services after those changes are in effect, you agree to the revised policy.
Please also feel free to contact us if you have any questions about our Customer Terms of Service. You may contact us at [email protected] or at our mailing address below:
Sarvasv Technologies Private Limited